It was a painless experience. After I got the call from Apple informing me that they had the replacement unit on hand, I went to the Apple Store the next day. I approached one of the staff and they checked my credentials. Sure enough, they had record of the expected exchange. Within 15 minutes someone came to me with a brand new iPad Pro.
I looked. I hope its new. It came in a sealed brown box containing just the iPad. It was shrieked wrap and I had the privilege of unwrapping the iPad for the second time. I wiped my old iPad and gave it to the staff and just like that, the transaction was done.
Soon after I went about setting up my new iPad in the same process as before. I went to one of the empty table and a chair and took my time setting up the iPad and downloading all the apps again. Thankfully, there weren’t many apps for now and re-downloading all the apps didn’t take too long thanks to the speedy wifi provided free in the store.
I hope that everything is ok with the replaced version.
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